DO'S
1. When you contact our Divisional Office regarding your problems or queries related to our energy bills, please bring along your earlier energy bill(s) and receipts of the payments made by you.
2. Please pay your energy bill within the due date mentioned on the bill at the company's authorised collection centres.
3. To reduce cash handling and to avoid standing in a queue, we recommend that all bills be paid by cheques. While making payments by cheques please mention the Consumer No. on the reverse side of the cheque. If you are making payment for other services, like service line charges for a new connection, security deposit, etc., please furnish separate details with the description and amount.
4. If you are making payment by cheque, send a separate cheque for each bill. Draw only "ACCOUNT PAYEE" cheque in favour of "Reliance Energy Ltd." payable at a local bank for the total amount of dues shown in your latest energy bill.
If you want to make an "On Account" advance payment, tender cash or cheque for the desired amount to the cashier.
If you want to make an "On Account" advance payment, tender cash or cheque for the desired amount to the cashier.
5. Extend necessary facility to our representative to enable him to record meter reading(s) at the time of his visit.
6. Inform us immediately if your address has changed or if there is any mistake in the company's records in regard to your address, to ensure prompt delivery of bills.
7. Contact our Divisional Office along with your previous bill in case there is any delay in receiving the energy bill.
8. Insist on the official printed receipt when you pay your energy bill. Check whether the receipt bears the stamp of the respective bill collection centre if the payment is made at a centre authorised by the company.
9. Furnish the required requisition form duly signed by yourself in case of change of name along with the consent letter from the existing registered consumer as per the company's records. Ownership/tenancy document(s) and original copy of the energy bill last paid should also to be furnished.
10. Your electrical installation should be periodically checked by any Licensed Electrical Contractor. Check earthing connection in three pin plug to ensure safety of family members. We also recomend the use of earth leakage circuit breakers for additional safety.
11. Ensure protection of your electrical installation from rain or water leakage during monsoon.
DONT'S
1. To avoid disconnection of supply don't keep energy bills in arrears .
2. Please do not pay cash to any person other than the cashier at company's authorised collection centres, against an official receipt.
3. Do not send cheque of part payment towards energy bill.
4. Do not use the "Cheque Box" if you are making payment after the "Due Date". In such an event pay the bill at the cash collection centres only and show the receipt of the payment to our representative when he visits your premises for disconnection of supply.
5. Do not send outstation cheque(s).
6. Do not make cash payments through unauthorised persons.
7. Do not use power for the purposes other than sanctioned.
8. Do not give a connection to other person through your connection.
9. Do not use power in excess of the sanctioned quantum of load.
10. Do not tamper with the company's seals on meters or with the service apparatus. This could amount to a criminal offence.
